Phone Interpreter Services: Secure and Fast Interpretation in 150+ Languages
Connect with one of our professional phone interpreters to overcome language barriers. Avail our phone interpreter services to hire an interpreter at any time. We are available 24/7!
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Enabling Real-Time Communication with Over-the-Phone Interpretation Services
Our phone interpreting services provide immediate support when you need to communicate across languages in real time.
Our over-the-phone interpretation connects you to a professional interpreter using a secure audio connection. We ensure smooth communication between parties without the need to schedule an on-site meeting.
Our services cover:
- In-person conversations without the need for an on-site interpreter
- Language support in outbound or internal phone calls
- Help with handling inbound calls for multilingual customers or public services
- Offering integrated workflows within contact centres and communication systems
You can avail of our interpreting services to get all these services and ensure smooth communication across languages.
Top Legal Firms and Government Agencies Have Trusted Us
When Do You Need Phone Interpreter Services?
AustralianTranslationServices is one of the trusted interpreting service providers in the country. Our phone interpreter services have proved to be the best for both individuals and businesses. We also offer video interpreting services to individuals and businesses.
Telephone interpreting is essential for:
- Audio-only interactions – It is perfect for call centres, utility companies, certain healthcare encounters, insurance calls, and financial institutions.
- Low-tech environments – If you are trying to connect with someone at a place where the internet connectivity is poor, over-the-phone interpreting services are essential.
- High-volume, repetitive needs – Telephone interpretation can be useful for processing a large number of calls seamlessly. These include scheduling, billing, customer support, and more.
You can simply share your requirements, and we will connect you to a professional interpreter or certified interpreters over the phone with language proficiency to help you get the job done. Our interpretation and translation services are among the most trusted in the country.
Hire Our Native Phone Interpreters to Communicate in 150+ Languages
Thai
German
Polish
Italian
Chinese
Turkish
Japanese
Spanish
Vietnamese
French
Connect with Us for Over-the-Phone Interpreting for Different Industries
Our professional interpreters have immense knowledge of industry-specific terminology, protocols, and privacy requirements. Our phone interpretation services cover all major industries, including:
- Healthcare – Our services cater to healthcare and medical institutions. It is generally used for routine check-ups, remote patient assessments, confidential on-demand support, clarifying medical instructions, and more.
- Education – Various schools and universities use these services to communicate with non-English speaking parents and students seamlessly.
- Legal and law enforcement – Our interpreters are well-versed in the complex terminology of the legal industry and have proved to be helpful in various legal proceedings. Legal translation is critical, and it is important to hire someone who is well-versed in the subject.
- Finance and banking – You can connect with an interpreter to interpret and communicate regarding financial assets, claims, and policies. We follow proper confidentiality policies during these calls.
- Travel, hospitality, and retail – We facilitate communication for visitors and international shoppers.
- Customer Service and Contact Centres – Our interpreters work with customer service and contact centres to ensure proper communication between the customer and the company.
Why Clients Choose Us for Telephone Interpreting for Any Language?
There are multiple reasons clients avail our phone interpretation services. A few of them include:
Save Time
Contact us to hire a professional interpreter for effective communication. We have professionals from different backgrounds and with expertise in different fields to help you with your project.
Reasonable Prices
Our prices are reasonable. Be it for hiring a NAATI translator or a language interpreter, we guarantee the highest quality at reasonable prices. Our prices start from AUD 50 per hour.
24/7 Availability
We are available 24/7 to cater to your queries. So, if you need an interpreter for an urgent call, feel free to connect with us at any time. Our translation and interpretation team is always there to help you with your project.
Certified Interpreters
Our team has certified interpreters to ensure accurate, ethical, and reliable communication in high-stakes environments. Avail our language services to communicate clearly in all kinds of environments.
Accurate Solutions
Be it translation phone services or interpretation, we have always delivered accurate solutions to our clients. Hire us to get a solution for all translation, transcription, or interpretation problems.
Confidentiality Guaranteed
We take all the necessary precautions to ensure the call is completely safe and secure. It is one of the major reasons clients from the legal and finance industries trust us.
The Three Ways to Access Phone Interpreting Services
A. On-Demand Access
Connect with instant phone interpreters for language services at any time.
B. Inbound Call Routing
We have automated call routing to route your call to an interpreter to ensure you can talk to the other person in your language without any hassles.
C. Facilitated or Pre-Connected Calls
You can hire an interpreter during or before the start of your conversation.
We work as per your requirements. So, if you need a telephone interpreter for business, we ensure that you get the right person to fulfil your needs.
Case Studies
High-Stakes Legal Proceedings: A Certified Solution for Legal Aid NT
How AustralianTranslationServices delivered 11 days of seamless, on-site interpreting service for a Supreme Court criminal trial in Darwin.
Frequently Asked Questions
1. Are phone interpreters certified or trained professionals?
Most are trained professionals with expertise in specific industries, like healthcare, legal, or finance. Many interpreters hold credentials from NAATI. All interpreters are bound by strict codes of confidentiality and accuracy.
2. How accurate is phone interpretation compared to in-person?
Phone interpretation is highly accurate when handled by trained professionals. Since active listening through contextual understanding is important, it is crucial to hire skilled interpreters for proper phone interpretation.
3. Can I use phone interpreting services for medical appointments?
Yes, you can use these services for medical appointments. In fact, it is widely used in healthcare settings for consultations, diagnoses, prescription explanations, and emergencies. It ensures patients with limited English proficiency get the same quality of care and fully understand their medical information.
4. Are phone interpreting services available for legal proceedings?
Yes, they are regularly used in depositions, client consultations, court hearings, and document reviews. Legal phone interpreters are well-versed in legal terminology and bound by strict confidentiality agreements to protect sensitive information.
5. Are phone interpreters associated with you available 24/7?
Yes, our interpreters are available 24/7. We resolve all inquiries coming to us at any point in time. The interpreter will ensure that the speaker and the caller understand each other properly. We also offer plans for language access in organisations for effective communication.
6. Are the services available for immigration and visa consultations in Australia?
Yes, phone interpreting services are used for immigration and visa consultations in Australia. Anyone applying for a visa, attending a Department of Home Affairs interview, or speaking to a migration agent can hire an interpreter for effective communication.