Phone Interpreter Services: Secure and Fast Interpretation in 150+ Languages
Connect with a professional phone interpreter to overcome language barriers. Use our phone interpreter services to hire an interpreter anytime. We are available 24/7!
Request a Free Custom Quote
& Satisfaction
NAATI Certified Experts
Phone Interpretation Services in 150+ Languages
From Germanic languages like English, German, Dutch, Danish, and Swedish, Romance languages such as French, Spanish, Italian, Portuguese, and Romanian, and Slavic languages like Russian, Polish, Ukrainian, Czech, Bulgarian, and Croatian, to Sino-Tibetan languages like Mandarin Chinese, Cantonese, and Burmese, Dravidian languages like Tamil, Telugu, Kannada, and Malayalam, AustralianTranslationServices offers phone interpreters in 150+ languages.
Thai
German
Polish
Italian
Chinese
Turkish
Japanese
Spanish
Vietnamese
French
Need a language not listed above? Contact us to confirm interpreter availability.
Legal Firms and Government Agencies That Have Used Our Services
How Does Over-the-Phone Interpretation Work?
We have a very easy process to connect both parties for over-the-phone interpretation. Here’s how it works:
A. The Setup
You can connect with us by phone or through other available options.
B. Connecting with an Interpreter
We will assign an available interpreter for the required language pair.
C. The Conversation
Our interpreter will join the call as the third participant.
D. Closing the Call
Once the business is handled, our interpreter will ensure that all questions from both parties are answered and will be the last to disconnect.
On-Demand, Scheduled, & Inbound Phone Interpretation Services
Our phone interpreting services provide immediate support when you need to communicate across languages in real time.
Our over-the-phone interpretation connects you to a professional interpreter using a secure audio connection. We ensure smooth communication between parties without scheduling an on-site meeting.
A. On-Demand Access
Connect with a phone interpreter on demand, almost instantly.
B. Inbound Call Routing
Our automated call routing directs your call to an interpreter, so you can speak with the other person in your language without hassle.
C. Facilitated or Pre-Connected Calls
You can hire an interpreter before or during your conversation.
We work as per your requirements. So, if you need a telephone interpreter for business, we ensure that you get the right person to fulfil your needs.
Our services cover:
- In-person conversations without the need for an on-site interpreter
- Language support in outbound or internal phone calls
- Help with handling inbound calls for multilingual customers or public services
- Integrated workflows within contact centres and communication systems
You can use our interpreting services for all of these and communicate smoothly across languages.
When Do You Need Phone Interpreter Services?
AustralianTranslationServices is one of the country’s trusted interpreting service providers. Our phone interpreter services support both individuals and businesses. We also offer video interpreting services to individuals and businesses.
Telephone interpreting is essential for:
- Audio-only interactions – Ideal for call centres, utility companies, certain healthcare encounters, insurance calls, and financial institutions.
- Low-tech environments – If you need to connect with someone in a place with poor internet connectivity, over-the-phone interpreting services are essential.
- High-volume, repetitive needs – Telephone interpretation can help you handle a large volume of calls seamlessly, such as scheduling, billing, and customer support calls.
Share your requirements, and we will connect you with a professional or certified interpreter by phone to help you get the job done. Our interpretation and translation services are rated 4.9/5 on Trustpilot.
Who Uses Phone Interpreting Services?
Phone interpreting serves diverse needs across Australia. Whether you’re accessing essential services, running a practice, or supporting multilingual clients, here’s how different users benefit:
Non-English Speakers
Need: Access healthcare, government services, and daily information in their language.
Your solution: Instant connection to a NAATI-certified interpreter in your preferred languages, no eligibility checks, no wait times.
Government Departments & Agencies
Need: Communicate policies and services clearly across languages.
Your solution: On-demand or scheduled phone interpreting with dedicated account support and compliance-ready reporting.
Healthcare Professionals (GPs, Specialists, Clinics)
Need: Consult patients accurately and safely.
Your solution: While TIS National offers free interpreting for eligible Medicare providers, many practices choose private interpreters for faster access, broader language coverage, and dedicated support.
Aged Care Providers
Need: Discuss care plans with older CALD Australians.
Your solution: Reliable phone interpreting and CALD community communication services tailored to aged care workflows—available when you need it, with culturally appropriate interpreters.
Remote Indigenous Communities
Need: Connect with residents speaking traditional languages.
Your solution: Specialist indigenous and Aboriginal interpreters for health, legal, and community interactions.
Private Businesses & Corporations
Need: Support non-English clients and run multilingual operations.
Your solution: 3-way telephone interpreting for customer support, negotiations, and global commerce.
Connect with Us for Over-the-Phone Interpreting for Different Industries
Our professional interpreters have immense knowledge of industry-specific terminology, protocols, and privacy requirements. Our phone interpretation services cover all major industries, including:
Healthcare
Our services cater to healthcare and medical institutions. Phone interpreting is generally used for routine check-ups, remote patient assessments, confidential on-demand support, clarifying medical instructions, and more.
Education
Schools and universities use these services to communicate seamlessly with non-English-speaking parents and students.
Legal and law enforcement
Our interpreters are well-versed in complex legal terminology and have proven helpful in various legal proceedings. For written legal documents, our legal translation service is available.
Finance and banking
You can connect with an interpreter to discuss financial assets, claims, and policies. We follow proper confidentiality policies during these calls.
Travel, hospitality, and retail
We facilitate communication for visitors and international shoppers.
Customer Service and Contact Centres
Our interpreters work with customer service and contact centres to ensure proper communication between the customer and the company.
Why Do Clients Choose Us for Telephone Interpreting for Any Language?
There are multiple reasons clients choose our phone interpretation services:
Save Time
Request a free custom quote in less than 10 minutes, and we will connect you with a professional interpreter from the right field for your call.
Reasonable Prices
Our prices are reasonable. Whether you need a NAATI translator or a language interpreter, we deliver quality interpreting at reasonable prices. Our prices start from AU $50 per hour.
24/7 Availability
We are available 24/7 to answer your questions. If you need an interpreter for an urgent call, contact us anytime. Our translation and interpretation team is always ready to support your project.
Certified Interpreters
Our team has certified interpreters bound by the AUSIT Code of Ethics, so every call is handled with the accuracy, impartiality, and confidentiality high-stakes environments demand.
Accurate Solutions
Whether you need translation phone services or interpretation, we deliver accurate solutions. Hire us for translation, transcription, or interpretation.
Confidentiality Guaranteed
We take all the necessary precautions to keep your call safe and secure, and we can sign an NDA for private sessions. This is one of the main reasons clients in the legal and finance industries trust us.
Request a Free Custom Quote
How to Book a Phone Interpreter
01
Provide Details: In the quotation form, choose phone interpreting service and remote or in-person mode. For in-person service, add an address. Add the duration. Specify the source and target language and enter your contact details. Then, click Next.
02
Submit Your Quote Request: Add the exact date and time of the event and add special notes or instructions in the description box (if any). After adding your valid contact number, complete the CAPTCHA test and click the Submit Now button.
03
Execution: We will analyse your phone interpretation needs and send you a customised quotation. You can pay via bank transfer or credit/debit card. On the agreed-upon date, our phone interpreter will be available and complete the interpretation professionally.
Here’s What Our Clients Say about Our Phone Interpreter Services
4.9
(200+) 
Fernanda Vasconcelos
Oct 4, 2025
The Australian Translation Services team done a good job translating my hand written marriage certificate from portuguese to English. Paul was in charge of the process. He was polite, prompt and professional during the process. I recommend ATS to everyone who needs to translate their documents. I'm very happy. Thank you
Posted on Trustpilot Zdenka Sekulic
Sep 20, 2025
Very easy process with efficient responses and translation of document. I can't praised them enough. I researched first and asked for verification and worried about security. Assured me it's safe. Happy with their service. Thank you
Posted on Trustpilot Jacinta Bayder
Oct 15, 2024
Highly recommend this translator service. Friendly customer support team (shoutout to especially Alex and John!). A very rapid delivery of documents (I have used this company twice now!) Easy process of snapping a photo of your document, input it in the document upload, receive email within less than half an hour for confirmation of quote price, pay the money (bank transfer was a breeze), and then await the translation to be emailed within less than two business days. I had to have a translation of my birth certificate and apostille of said birth certificate. Immaculate job! Thank you!
Posted on Trustpilot Howi Lim
Aug 2, 2024
ATS assisted me in translating my daughter's Taiwan driver's license… ATS assisted me in translating my daughter's Taiwan driver's license. They were very helpful and professional in assisting their clients. Correspondence between the ATS service team and me was constant and on time. The collaboration is fantastic! Thank you for your service! I highly recommend ATS.
Posted on Trustpilot Gabriela Menezes
Jul 20, 2025
The service was extremely fast The service was extremely fast, i got my document properly translated in 24h! Amazing! Thanks Paul!!
Posted on Trustpilot Hana Gerges
Nov 28, 2024
Amazing and affordable service Amazing and affordable service, helpful team. I got my translation done in 3 days. Thanks ATS
Posted on Trustpilot Frequently Asked Questions
1. Are phone interpreters certified or trained professionals?
Yes. Our phone interpreters are trained professionals with expertise in industries like healthcare, legal, and finance, and many hold NAATI certification. All are bound by the AUSIT Code of Ethics, which covers accuracy, impartiality, and confidentiality.
2. How accurate is phone interpretation compared to in-person?
Phone interpretation is highly accurate when handled by trained professionals. Because the interpreter works from audio alone, it is crucial to hire skilled interpreters with strong active-listening skills. When visual cues are as important as spoken communication, our video remote interpreting is the better fit.
3. Can I use phone interpreting services for medical appointments?
Yes, you can use these services for medical appointments. In fact, phone interpreting is widely used in healthcare settings for consultations, diagnoses, prescription explanations, and emergencies. It helps patients with limited English proficiency fully understand their medical information.
4. Are phone interpreting services available for legal proceedings?
Yes, they are regularly used in client consultations, court hearings, and document reviews. Legal phone interpreters are well-versed in legal terminology and bound by strict confidentiality agreements to protect sensitive information.
5. Are your phone interpreters available 24/7 to offer service?
Yes. We’re available around the clock to respond to urgent requests. After-hours, weekend, and public holiday sessions can be arranged and may attract a surcharge.
6. Are phone interpreting services available for immigration and visa consultations in Australia?
Yes, phone interpreting services are used for immigration and visa consultations in Australia. Anyone applying for a visa or speaking with a migration agent can hire an interpreter to support effective communication.