Privacy Policy

Australian Translation Services is a business name of Mindtree Digital Pty Ltd (ABN 44 691 175 863) (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using our website or our services, you agree to the handling of your information as described in this policy.

What information we collect

We only collect information we need to provide translation and related services. This may include:

• Contact details — your name, email address, phone number, and business name.
• Order information — the documents, recordings, or text you send us for translation, and details about your request (language pair, purpose, deadline).
• The contents of your documents — because our service is to translate them, we necessarily handle whatever information those documents contain.
• Billing information — billing name and address, and records of payments made. We do not store full credit or debit card numbers (see “Payment information” below).

• Website and communication data — messages you send us, and basic technical information collected automatically when you use our website, including how you reached our site, such as advertising click identifiers and campaign parameters (see “Cookies and analytics”).

How we collect it

We collect information directly from you when you contact us, request a quote, place an order, upload documents, or communicate with us by email, phone, chat, or web form. We also collect limited technical information automatically through our website.

Why we collect and how we use it

We use your information to:

• provide quotes and deliver the translation services you request;
• communicate with you about your order, including questions and delivery;
• process payments and keep proper business and tax records;
• provide customer support and handle any complaints;
• improve our website and services; and
• send you service updates and, where you have not opted out, occasional information about our services.

We only use your information for the purposes for which it was provided, or for closely related purposes you would reasonably expect.

Who we share it with

We do not sell your personal information. We share it only where necessary to deliver our services or meet our legal obligations, including with:

• Our translators and staff who work on your project. Some of our team and translators may be located outside Australia.

• Service providers who help us operate, such as payment processors, analytics and advertising platforms, IT and hosting providers, and communication tools — who are only permitted to use your information to perform services for us. Some of these providers are located overseas, including in the United States.

• Professional advisers, or authorities, where we are required or permitted to do so by law.

We take reasonable steps to ensure anyone who handles your information on our behalf keeps it confidential and secure.

Payment information

Payments are processed through secure third-party payment providers. We do not see or store your full card number. We keep only the records we need for accounting, tax, and refunds (such as the amount, date, and a payment reference).

Cookies and analytics

Our website uses cookies and similar technologies. We use them in three ways:

Essential cookies keep the site working — for example, holding your session while you complete an order form. These cannot be switched off.

Analytics cookies help us understand how visitors use the site so we can improve it. We use Google Analytics 4, loaded through Google Tag Manager.

Advertising and attribution cookies record how you reached us. If you arrive from an online advertisement, we store a first-party cookie named ats_attr on your device for up to 30 days. It records the advertising click identifier supplied by the advertising platform (for example Google’s gclid, gbraid or wbraid), any campaign parameters in the link (utm_source, utm_medium, utm_campaign), and the page you first landed on.

We use this only to understand which advertisements lead to enquiries and orders. When an order is completed, the click identifier is reported back to Google so the sale can be matched to the advertisement that produced it. We may also send Google a securely hashed (irreversible) version of your email address or phone number for the same matching purpose. Google is located overseas, including in the United States. We do not sell this information, and we do not use it to identify you personally on our website.

Your choices. You can block or delete cookies at any time in your browser settings — our website and ordering process will continue to work normally without the analytics and advertising cookies. You can also install Google’s opt-out browser add-on, or email us at info@australiantranslationservices.com.au and we will remove your details from our advertising measurement records.

Direct marketing and your choices

If we send you marketing communications, every message will include a simple way to unsubscribe. You can also ask us at any time to stop sending them by emailing us at the address below, and we will action your request promptly.

How we keep your information secure

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including access controls, secure systems, and confidentiality obligations on our staff and contractors. No method of transmission or storage is completely secure, but we work to protect your information and to limit who can access it.

How long we keep it

We keep your information only as long as we need it:

• Documents you send for translation are securely deleted within 90 days of your order being completed, unless you ask us to keep them longer or we are required to retain them.
• Business and financial records (such as invoices and payment records) are kept for 7 years to meet Australian tax and accounting requirements.
• Contact details are kept while you remain a customer and for a reasonable period afterwards, unless you ask us to remove them.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything inaccurate or out of date. Contact us using the details below, and we will respond within a reasonable time. There is normally no charge for this.

Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below. We take privacy concerns seriously and will work with you to resolve the matter promptly.

Links to other websites

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the “Last updated” date shown at the top.

Contact us

If you have any questions about this policy or about your personal information, please contact us:

Australian Translation Services (Mindtree Digital Pty Ltd, ABN 44 691 175 863) Room 7, Suite 6, Level 8, 11 The Boulevarde, Strathfield NSW 2135

Phone: +61 468 131 218

Email: info@australiantranslationservices.com.au