Australian-Translation-Services

From Sydney to Darwin: Legal Aid NT’s Interpreter Solution Delivered on Time

Legal Aid NT

“AustralianTranslationServices exceeded expectations by arranging a NAATI-certified interpreter, Ragben Alores, for a high-profile case on short notice. Their seamless coordination, professionalism, and proactive support ensured effective communication and smooth trial proceedings. We highly recommendFrom Sydney to Darwin: Legal Aid NT’s Interpreter Solution Delivered on Time their reliable services for handling complex and time-sensitive interpretation needs.”

– Mark Thomas, Barrister, Legal Aid NT

About The Project

Delivering timely and professional interpretation services for Legal Aid NT, AustralianTranslationServices demonstrated expertise in managing high-stakes assignments under tight deadlines. The project involved providing NAATI-certified Filipino interpretation services during a high-profile criminal trial at the Supreme Court of the Northern Territory.

Background

Background
Legal Aid NT, headquartered in Darwin, Northern Territory, sought assistance for a critical legal matter requiring seamless communication between a Tagalog-speaking client and his barrister, Mark Thomas. The need for a NAATI-certified interpreter was urgent and vital to ensure the client received a fair trial.

They approached us for this requirement, and we engaged Ragben Alores, a highly experienced NAATI-certified Filipino interpreter based in Sydney.

Introduction

Introduction

Legal Aid NT contacted us to secure an interpreter on short notice for a case initially planned to last seven days but extended to 11 days later. The project posed challenges involving tight timelines, logistical arrangements, and coordination with the client’s invoicing procedures. The stakes were high, as effective interpretation was essential to the case’s success.

Problem

Problem

1. Urgency of the Assignment: The request required immediate action to ensure interpreter availability and readiness.

2. Logistical Complexity: Arranging travel and accommodation for Ragben Alores, who was based in Sydney, to travel to Darwin presented logistical hurdles.

3. Client Coordination: Ensuring adherence to Legal Aid NT’s specific invoicing and payment processes while maintaining service continuity.

4. Extended Duration: The trial exceeded its planned timeline, necessitating additional arrangements for Ragben’s extended stay and expense management.

Solution

Solutions and Process<br />

Timely Resource Allocation

We swiftly confirmed Ragben Alores’ availability and facilitated his travel and accommodation arrangements:

■ Flights were booked immediately, and accommodation was arranged at the Darwin City Hotel.

■ Ragben was provided with detailed instructions and a clear itinerary.

Effective Communication and Coordination

■ Regular updates ensured smooth collaboration between us, Legal Aid NT, and the interpreter.

■ Proactive coordination with Legal Aid NT’s accounts department secured timely payment processing.

Expense Management

■ Ragben’s interpretation fee was adjusted to reflect the extended duration of the trial.

■ Expenses, including flights, accommodation, and taxi fares, were reimbursed promptly.

Client Support and Service Assurance

■ We worked closely with Ragben to address concerns, enabling him to focus on his role without distractions.

■ Despite initial delays in payment, service continuity was maintained, and all financial matters were resolved professionally.

Implementation

Implementation

1. Resource Allocation: Ragben Alores was immediately contacted and mobilised for the assignment.

2. Logistics Management: Travel and stay arrangements were efficiently handled, ensuring Ragben’s readiness for the trial.

3. Communication Flow: Clear, consistent updates informed all stakeholders and ensured seamless service delivery.

4. Expense Tracking: A robust system was implemented to track and reimburse additional costs due to the trial’s extension.

Results

Results

Successful Interpretation Service Delivery

■ Ragben provided 11 days of professional interpretation at the NT Supreme Court. His expertise ensured effective communication, contributing to a favourable outcome for the client.

Client Satisfaction

■ Legal Aid NT commended our professionalism and the interpreter, emphasising their critical role in the trial’s success.

Enhanced Reputation

■ This assignment solidified our standing as a reliable and efficient provider of translation and interpretation services for high-stakes situations.

Conclusion

Conclusion

AustralianTranslationServices showcased its capability to deliver high-quality interpretation services under time-sensitive and complex conditions. We reinforced our commitment to excellence and reliability in the translation and interpretation industry by addressing logistical challenges, managing client expectations, and ensuring seamless coordination.