& Satisfactions
Why Build Your Career at Australian Translation Services?
Our reputation as a leader in the Australian language industry is built on the skill and dedication of our people. At Australian Translation Services (ATS), you are a vital part of a culture that thrives on quality, collaboration, and mutual respect. We are committed to providing an environment that enables you to do your best work and offers clear pathways for professional growth.
A Commitment to National
Standards
As a premier Australian service, our commitment to quality is uncompromising. Our focus on NAATI certification for relevant roles ensures that we operate at the highest standard, providing our team with a benchmark of professionalism they can be proud of.
A Culture of Support and
Collaboration
From our project managers to our expert linguists, teamwork is the cornerstone of our success. We foster a genuinely supportive environment where knowledge is shared, and every team member is empowered to succeed on both local and international projects.
Meaningful, Impactful
Work
The work you do here matters. You will help fellow Australians and international clients navigate a range of complex legal documents and immigration processes, as well as global business expansions. Every project is an opportunity to make a tangible difference.
We Invest in Our People: Benefits & Perks
Rewarding Your Contribution
Professional Development
We champion your ambition with clear career pathways and funded opportunities for continuous learning.
Flexible Work Environment
We support a healthy work-life balance with flexible arrangements designed for the modern professional.
Competitive Compensation
We offer attractive remuneration packages that recognise your valuable skills, experience, and contribution.
An Inclusive & Modern Workplace
Join a forward-thinking company that values diversity and provides the cutting-edge tools you need to excel.
A Collaborative Team Culture
Be part of a vibrant and professional translation services team with regular opportunities to connect and collaborate with your peers.
Find Your Place on Our Team: Current Openings
Position: Translator
Remote
Full-time / Part-time / Freelance
Role Summary:
As a Translator at AustralianTranslationServices, you will be a key player in converting written documents from a source language to a target language. Your work will ensure that the original meaning, format, and tone are retained, providing our clients with clear and accurate translations. You will handle a diverse range of documents, including legal and medical reports, marketing materials, and technical manuals, contributing to meaningful projects that have a real-world impact.
Key Responsibilities:
- Translate and localise a variety of documents, ensuring the highest standards of quality and accuracy.
- Proofread and edit translations to ensure they are free of errors in grammar, punctuation, and style.
- Collaborate with project managers and other team members to meet project deadlines.
- Utilise and maintain translation memory software and term bases.
- Research subject-specific terminology to ensure precise translations.
- Adhere to our commitment to NAATI standards and our internal quality assurance processes.
Qualifications:
- NAATI certification is highly regarded.
- Proven experience as a professional translator with a strong and verifiable portfolio.
- Exceptional, native-level command of both the source and target languages, including nuances, cultural context, and idiomatic expressions.
- Subject matter expertise in a specific field, such as legal, medical, technical, or financial translation.
- Proficiency with CAT (Computer-Assisted Translation) tools (e.g., SDL Trados, MemoQ, Wordfast) and terminology management software.
- Excellent attention to detail, with outstanding proofreading and editing skills to ensure accuracy and quality.
- Strong research skills to handle complex terminology and ensure factual correctness.
- The ability to work independently and manage time effectively to meet tight deadlines without compromising quality.
- Excellent communication and interpersonal skills for clear and professional interaction with project managers and clients.
- A commitment to continuous professional development to stay current with language trends and industry best practices.
- Cultural competency and the ability to adapt content to the target audience’s cultural context.
Chat Support Specialist
Remote / Office
Full-time
Role Summary:
As a Chat Support Specialist, you will be the first point of contact for our clients and website visitors, making you the voice of Australian Translation Services. You will play a crucial role in delivering our promise of 5-star customer support by providing timely, professional, and helpful assistance through our live chat and email channels. Your goal is to ensure a seamless and positive experience for every individual, guiding them from their initial query to the right solution, and helping to build lasting relationships with our clients.
Key Responsibilities:
- Manage a high volume of inbound live chats and emails in a timely and professional manner.
- Provide accurate information on translation services, pricing, turnaround times, and NAATI certification.
- Assist clients with generating quotes, placing orders, and understanding the translation workflow.
- Troubleshoot and resolve client issues, escalating complex cases when necessary.
- Meticulously document all client interactions in our CRM system.
- Collaborate with sales and project management teams to ensure a smooth client experience.
- Proactively identify opportunities to improve the client experience.
Qualifications:
- Proven experience in a customer-facing support role, proficient with live chat and CRM software.
- Exceptional written English communication skills with a keen eye for detail.
- Fast, accurate typing and the ability to multitask effectively.
- A patient, empathetic, and client-focused mindset with strong problem-solving skills.
- Tech-savvy and quick to learn new software and processes.
- Familiarity with the translation or language services industry is a significant advantage.
- Fluency in a second language is highly regarded.
Our Hiring Process
Step 1: Apply Online
Submit your application and CV for an open role or for future consideration.
Step 2: Review
Our hiring team will carefully review your submission to see how your skills align with our needs.
Step 3: Interview
Qualified candidates will be invited for an interview to discuss their background and the role in more detail.
Step 4: Offer
Successful candidates will receive a formal offer to join the AustralianTranslationServices team.
Don’t See the Right Fit?
Are you a talented linguist or project management professional passionate about the power of language? If you don’t see a current opening that matches your profile, we still want to hear from you.
Hear Directly From Our Team
“What excites me is our long-term vision. We aren’t just participating in the language services industry; we are actively shaping it through innovation and a relentless focus on client success. We’re building a sustainable future and want strategic thinkers at every level to help us get there.”
Sophia Williams,
Chief Strategy Officer
“From a business development perspective, our reputation for quality and our team’s NAATI-certified expertise are our greatest assets. It’s rewarding to build relationships with clients who already trust the Australian Translation Services brand. This is a company on a clear growth trajectory, and it’s an exciting time to be part of that journey.”
Michael Anderson,
Business Development Manager
Frequently Asked Questions
1. Can You Describe a Typical Day or Week in Your Role?
Every week is different, but it’s always a mix of focused individual work and active team collaboration. Whether we’re translating a critical document, developing a new client relationship, or refining a marketing campaign, our days are driven by a shared goal: delivering precision and making a tangible impact for our clients.
2. What Are Three Words That Best Describe Our Work Environment?
Collaborative, Supportive, and Dynamic.
3. How Would You Describe Our Company Culture in a Single Sentence?
We are a passionate team dedicated to connecting Australia to the world through precise and meaningful communication.
4. How Do We Support Our Employees’ Work-Life Balance in a Tangible Way?
We empower our team with genuine flexibility, focusing on results rather than rigid hours. This includes:
- Flexible start and finish times
- Remote and hybrid work options
- A culture that encourages taking time off to recharge
5. What Are the Key Qualities or Soft Skills You Look for in Every Candidate?
- Attention to Detail: Precision is at the core of what we do.
- Teamwork: We succeed by collaborating and supporting each other.
- Adaptability & Initiative: We solve problems and embrace new challenges.
6. What Specific Flexible Work Arrangements Do We Offer?
We offer a range of options to fit your life, including:
- Remote Work
- Hybrid Models
- Flexible Hours